Refund and Return Policy
Effective Date: [Insert Date]
At FreeFashion, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Returns
You may return items within 7 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
Certain items, such as undergarments, swimwear, personalized items, and clearance sale products, are not eligible for returns due to hygiene and policy restrictions.
Proof of purchase (receipt or order confirmation) is required for all returns.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and issued to the original payment method.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival. Contact us within 48 hours of receiving your order to request an exchange.
How to Initiate a Return
Contact our support team at [Insert Contact Email] with your order details and reason for return.
Await approval and return instructions.
Ship the item back to the address provided.
Once received and inspected, we will process your refund or exchange accordingly.